OUR RELATIONSHIP WITH YOU IS REALLY IMPORTANT TO US.

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Without your support, we won’t be able to achieve our mission.  Because of that, we want to make sure that you know you can trust us, and trust how we use the personal information you share with us. This policy explains in a clear and transparent way how we collect information, how we use it, and how we keep it safe and what you can expect of us.

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Refund Policies - Shows, Workshop and Courses

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Shows and Student Workshops:

Tickets are non-refundable. If you need to cancel because you tested positive for COVID we will issue you a full refund or a voucher for another show/workshop. To request a refund, please email finance@easylaughs.nl with your IBAN and name on the account.

Please contact info@easylaughs.nl in case of unforeseen circumstances.

 

Student Courses: 

If you cancel up to one week before the start, you will receive a voucher in the amount you paid. The voucher can be applied to any of our services and is valid for 6 months.

If you cancel less than one week before the class starts, your booking is non-refundable. 

We require a minimum of 6 people to start a class. If we need to cancel your class, you can receive a full refund (up to 2 weeks from cancellation) or a voucher (up to 1 month from cancellation). To request a refund please email finance@easylaughs.nl with your IBAN and name on the account.

Please contact info@easylaughs.nl in case of unforeseen circumstances.

 

Policy for Workplace Events and Workshops

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Payment:

Payment term for all company or workplace events is 14 days from the date of the invoice.

 

easylaughs will send an invoice to the contact person who arranged to deliver the workshop. It is the responsibility of that person to provide us an alternative billing address at the time of finalising the workshop details.

 

Cancellations:

You may cancel or postpone a workplace workshop by written / email notification to info@easylaughs.nl  Cancellations or postponement 4 weeks before the workshop will be charged at 50% of the agreed costs. Cancellations or postponement within 10 working days of the workplace workshop date will be charged the full fee. 

 

Your Data and Why We Collect It

 

Why we collect information

Sharing your data allows us to provide you with the information and service you need as a member of the easylaughs community. Collecting data helps us to sell tickets to our shows, run our workshops, courses and programs and to keep in touch with you so you can be part of our community.

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How we use information we collect from you

The main ways in which we use the information you provide to us is to deliver a product or service that you have requested through membership or a requested participation in our communication vehicles, such as newsletters.

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How we collect information

We collect information when you:

• Participate in one of our various workshops or courses

• Purchase tickets to an easylaughs show or event

• Respond to one of our postal mailings or emails

• Sign up to our e-newsletter

• Make a purchase from our online shop

• Sign up to one of our events (conferences and connecting members events for example)

• Register as a volunteer

• Cookie information when you visit our website

• Interact with us over the phone, or on social media

• Contact us  through our information service by phone or email

• Interact with us in some other way

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How we will not use the information we collect from you

We will never sell your data, and we will never share it with other organizations for the purposes of their own marketing. We are not involved in any data swapping schemes.

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How long we keep information for

Our standard practice is to only hold your data for as long as it is required. This will vary depending on the activity for which the data is being used. However, we are wholly aware of our obligations under the Data Protection Act and the GDPR, and we make every effort to ensure that we only hold on to your data for as long as it is required.

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Push Communications

We send out occasional collective email and other ‘push’ communications to keep you up to date with our work, invite you to events or to let you know how you can help.

You can unsubscribe from our e-mailings at any time, either by letting us know or by clicking the unsubscribe link at the bottom of every collective email we send.

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The most effective way to opt out of receiving collective emails is by clicking the unsubscribe link at the bottom of each collective message, as this is actioned instantly. 

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Sharing information

So that we are able to provide you with the high level of service and to make the most of the resources available to us, we work with a number of contracted suppliers who on our behalf help us carry out various important tasks. This could include:

• Ordering and selling of tickets to shows, courses and workshops

• Sending out posts through services such as, for example, Wix, Mailchimp or Survey Monkey.

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As a result, when you deal with us, you can expect your information to be shared with our contracted suppliers in a safe and secure manner.

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These suppliers have all entered into an agreement to handle information we supply them in a confidential and secure way in accordance with our instructions and are GDPR compliant.

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Security

We have put extensive measures in place to protect your information, both on and offline. 

Where we have control system of transfer, all information transmitted to us electronically is transferred in a secure way, using industry-standard technologies. In addition to this, online card payments are handled securely by our partners, and all online payment information is stored securely by them. Our IT network is secured with a number of safeguards including firewalls and antivirus packages which are regularly updated and secured against malware and ransomware. 

Information about the security standards of our partners can be found in their privacy policies. For details of these, please get in touch.

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Cookies

Cookies are small pieces of code which are downloaded to your computer or mobile device when you visit a website, allowing us to recognise your device on subsequent visits. We use cookies to monitor the status of our website and ensure that it is running efficiently, and we also use cookies to remember your preferences. Cookies are anonymous and are not linked to any personal information.

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How to Contact us

You can get in touch with us in the following ways:

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By post:

easylaughs School Of Improvisation Stichting

Van Mourik Broekmanstr 6-3

1065EW Amsterdam

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By email:  info@easylaughs.nl

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Updates to this policy

We may update this policy from time to time. Policy updates will appear on our website and will clearly state what has been updated. This policy was last updated on 19/11/2022.

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Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

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An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

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Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

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Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

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These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

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Analytics

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How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

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What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Visitor comments may be checked through an automated spam detection service.

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Media Copyrights

By attending a show, workshop or course, you grant us the right to take photographs or film you at the event. You authorise easylaughs to copyright, use and publish the same in print and/or electronically. You agree that easylaughs may use such photographs or video material of you with or without your name and for any lawful purpose, including for example such purposes as publicity, illustration, advertising, and Web content.

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If at any time you prefer not to be photographed or videoed, please let us know and we will respect your wishes. We will also take down any images or videos if you wish.