TERMS & CONDITIONS

At easylaughs, we take your privacy very seriously, but we promise not to take ourselves too seriously! This Privacy Policy explains how we handle your personal information with care, sprinkled with a pinch of humor. So, get ready to giggle while we dive into the nitty-gritty of our data practices!

Having your data allows us to provide you with the information and service you need as a member of the easylaughs community. Collecting data helps us to sell tickets to our shows, run our workshops, courses and programs and to keep in touch with you so you can be part of our community.

We collect your data automatically when you:

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• Participate in one of our various workshops or courses

• Purchase tickets to an easylaughs show or event

• Respond to one of our postal mailings or emails

• Sign up to our e-newsletter

• Make a purchase from our online shop

• Sign up to one of our events (conferences and connecting members events for example)

• Register as a volunteer

• Cookie information when you visit our website

• Interact with us over the phone, or on social media

• Contact us through our information service by phone or email

• Interact with us in some other way

We use your personal information to ensure a seamless improv experience, from ticket purchases to class registrations. We won't go all diva on you – just smooth sailing through the laughter waves!

So when you join our improv shenanigans, we collect some personal details like your name, email address, and contact info. Don't worry, we won't use them to send you a million knock-knock jokes (unless you want us to!). The main ways in which we use the information you provide to us is to deliver a product or service that you have requested through membership or a requested participation in our communication vehicles, such as newsletters.

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Expect some quirky newsletters, event updates, and exclusive promotions sent your way. Don't worry, we won't fill your inbox like a never-ending joke marathon. You can always opt out, but we promise our emails are way funnier than your uncle's forwarded memes!

We also want to improve your user experience: Thanks to our improv detective work using cookies, pixels, and Hotjar, we can fine-tune our website, improve navigation, and deliver comedy bits that match your unique sense of humor. It's like a tailored stand-up routine, but online!

We will never sell your data, and we will never share it with other organizations for the purposes of their own marketing. We are not involved in any data swapping schemes. We do need to share your data with 3rd party service providers in order for the website to run smoothly - for example, to sell tickets online. Please see the section below on 3rd party service providers for more information. 

Our standard practice is to only hold your data for as long as it is required. This will vary depending on the activity for which the data is being used. However, we are wholly aware of our obligations under the Data Protection Act and the GDPR, and we make every effort to ensure that we only hold on to your data for as long as it is required.

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If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available HERE. After approval of your comment, your profile picture is visible to the public in the context of your comment.

We send out occasional collective email and other ‘push’ communications to keep you up to date with our work, invite you to events or to let you know how you can help. You can unsubscribe from our e-mailings at any time, either by letting us know or by clicking the unsubscribe link at the bottom of every collective email we send.​ The most effective way to opt out of receiving collective emails is by clicking the unsubscribe link at the bottom of each collective message, as this is actioned instantly. 

We team up with trustworthy third-party service providers who help us deliver our services with a punchline. Rest assured, they're contractually obligated to keep your information confidential and won't go spreading your comedy secrets around town.
 

So that we are able to provide you with the high level of service and to make the most of the resources available to us, our contracted suppliers help us carry out various important tasks. This includes:

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• Ordering and selling of tickets to shows, courses and workshops

• Sending out posts through services such as, for example, WIX, Mailchimp or Survey Monkey.​

As a result, when you deal with us, you can expect your information to be shared with our contracted suppliers in a safe and secure manner.​ These suppliers have all entered into an agreement to handle information we supply them in a confidential and secure way in accordance with our instructions and are GDPR compliant.

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​Legal Compliance: In rare cases, we may need to disclose your information if the law demands it or if we suspect foul play. We promise we won't bring out the clowns and the siren sound effects without good reason!

​We take data security as seriously as a mime who can't find an invisible wall. While we implement top-notch measures to protect your personal information, please remember that no system is foolproof. We'll do our best to keep your data safe, but we can't guarantee absolute security. It's like a well-rehearsed improv scene – we give it our all, but there's always an element of unpredictability!

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We have put extensive measures in place to protect your information, both on and offline. Where we have control system of transfer, all information transmitted to us electronically is transferred in a secure way, using industry-standard technologies. In addition to this, online card payments are handled securely by our partners, and all online payment information is stored securely by them. Our IT network is secured with a number of safeguards including firewalls and antivirus packages which are regularly updated and secured against malware and ransomware. Information about the security standards of our partners can be found in their privacy policies. For details of these, please get in touch.

Our improv comedy is suitable for ages 13 and above. We wouldn't want to corrupt innocent minds with our silly jokes! If we accidentally collect personal data from someone younger, please let us know, and we'll handle it with utmost seriousness (or maybe a funny dance move).

Just like we enjoy munching on cookies during rehearsals, our website uses digital cookies to enhance your experience. These cookies are not edible (bummer, we know), but they do help us analyze site traffic and improve your laughter journey.

We have our improv spies called pixels and Hotjar, who gather anonymous data about your interactions with our website. They're like our comedy secret agents, helping us understand your preferences and deliver even more hilarious content.

Cookies are small pieces of code which are downloaded to your computer or mobile device when you visit a website, allowing us to recognise your device on subsequent visits. We use cookies to monitor the status of our website and ensure that it is running efficiently, and we also use cookies to remember your preferences. Cookies are anonymous and are not linked to any personal information.​​

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If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

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If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Visitor comments may be checked through an automated spam detection service.

Just like an improv scene evolves, our Privacy Policy may change from time to time. We'll keep you posted on any updates, so check back occasionally to catch up on our latest privacy punchlines! If you have any questions or need clarifications about our Privacy Policy or anything else, feel free to reach out. We're here to make you laugh and ensure your privacy is a well-guarded comedy secret not only for you, but for all your improv alter ego's!​​